Refund Policy
Last updated: July 7, 2026
This policy covers payments you make to ReceiptCash AI for using our software (service-credit purchases and the 15% software service fee). It is separate from any refund or compensation you obtain from a retailer or airline — those are paid to you directly by them and governed by their own policies and applicable law.
🛡️ Service-fee money-back guarantee
When a claim succeeds, the 15% software service fee is drawn from your service credits. If a valid claim you pursued is denied, simply upload the denial reply in the app and we refund the full service fee back to your credit balance — no questions asked.
When you can get the service fee back
You are entitled to a full service-fee refund (to your credit balance) if:
- the retailer or airline denied, reversed, or clawed back the claim (upload proof in-app);
- you were charged in error or charged twice;
- the fee was charged on an amount you did not actually receive.
Service credits & cash refunds
Guarantee refunds are credited to your prepaid service credits so you can use them on future claims. If you'd prefer a cash refund of unused service credits back to your original payment method, email [email protected] and we'll process it within 5–10 business days via our payment provider, Polar.
Subscriptions (if applicable)
If you subscribe to a future optional paid plan, you can cancel any time from your account; cancellation stops future renewals. For billing issues on a subscription charge, contact us and we'll make it right in line with this policy and Polar's buyer terms.
How to request a refund
Email [email protected] with your account email and details of the charge. We aim to respond within 3–5 business days. Payments and any card-level refunds are processed by our Merchant of Record, Polar Software, Inc..
What is not refundable
Fees correctly charged on refunds you genuinely received are non-refundable, since they reflect money we helped you recover. Everything else is covered by the guarantee above.